Our Privacy Promise: Protecting Your Health Information with Trust & Transparency

From You:

• Account Information: Name, email, password, and profile details.

• Health Information: Conditions, symptoms, and wellness goals that you share with us.

Automatically Collected:

• Device Information: IP address, browser type, and device type.

• Usage Data: Pages visited, features used, and time spent on our platform.

• Technical Information: Error logs and connection data.

• Core Services: Matching you with practitioners, facilitating consultations, and processing payments.

• Personalisation: Tailoring recommendations and content specifically to your health needs.

• Communication: Sending appointment reminders, important updates, and newsletters (only with your clear consent—opt-out anytime).

• Improvement: Using user feedback and behaviour insights to continuously enhance our platform.

• Security: Protecting against unauthorised access and rigorously verifying practitioner credentials.

Your health information is sensitive and deserves special protection. At HealGuid, we ensure:

• Strong encryption for all data in transit and at rest.

• Strict access controls to limit who can view your information.

• Regular security audits and vulnerability assessments.

• Staff training on the latest privacy and security practices.

• Full compliance with healthcare privacy regulations wherever we operate.

Depending on your location, you may have the right to:

• Access your personal information.

• Correct any inaccurate data.

• Delete your information (where legally permissible).

• Object to specific types of processing.

• Request your data in a readable format.

• Withdraw your consent at any time.

Exercise these rights easily through your account settings or by contacting us directly at privacy@healguid.com.

We use cookies and similar tools (including Google Tag Manager) to:

• Remember your login status and preferences.

• Understand how you use our platform.

• Enhance your browsing experience.

• Measure the effectiveness of our services.

You can easily manage your cookie preferences via your browser settings or by using our built-in cookie management tool.

We partner with trusted service providers to help deliver our platform effectively:

• Cloud hosting and database providers.

• Payment processors.

• Customer support platforms.

• Analytics services.

• Practitioner verification services.

All our partners are contractually obligated to protect your information, strictly limiting their use to the provision of services to HealGuid.

As a UK-based company with European operations, your data may occasionally be transferred across borders. When this happens, we always use robust safeguards, including:

• Standard Contractual Clauses.

• Data Processing Agreements.

• Privacy Shield certification (where applicable).

We may periodically update this policy to reflect changes in our practices or legal requirements. You will always be informed in advance of any significant changes through email or a clear notice on our website. This page is part of the official HealGuid Privacy Policy, designed to show you exactly how we protect your health data and uphold the highest standards of privacy in holistic care.

Have questions about your privacy or data? We're here and happy to help:

• Email: privacy@healguid.com

• Postal Address: HealGuid Privacy Office, 123 Wellness Street, London, EC1V 9BD, United Kingdom

HealGuid: Building the trust layer for holistic healthcare.